To allow your body ample time to adjust to your new SleepPros mattress, we kindly ask that you use it for a minimum of 30 days before considering any changes. While many customers experience immediate comfort, others may require a few weeks to fully adapt. This 30-day period ensures your body has sufficient time to adjust to the mattress's support and feel.

If, after 30 days, you still feel discomfort, please reach out to us. We may be able to offer alternative solutions that are simpler than a return or exchange. However, if these solutions prove insufficient, we offer a generous 120-day sleep trial. Within this time frame, you can initiate a return or exchange at no additional cost.

For returns, you'll receive a full refund of the mattress's original price, minus any discounts, accrued interest, and shipping charges. Refunds for Shop Pay purchases made through Affirm will be processed according to their specific policies. Please note that returns and exchanges are limited to one per household.

If you prefer an exchange, we encourage you to consult with one of our sleep experts to select the most suitable mattress for your needs. It's important to remember that exchange mattresses are not eligible for further returns or exchanges, highlighting the importance of careful selection with expert guidance.

Yes, it completely solves this classic plush dilemma. Traditional soft mattresses cause you to sink deeply into thick comfort layers, which then act like an insulation blanket and trap your body heat. The OmniCool Hybrid Classic is engineered with a deep 14” cloud profile that provides premium, body-conforming pressure relief for your shoulders and hips, but embeds active, high-conductivity Lumi™ Graphite Bands directly beneath the surface. These bands immediately intercept thermal energy and pull it away from your body. This architecture ensures you get a luxurious, cradled sensation without ever getting stuck in a stagnant, unsupportive pocket of hot air.

Absolutely. While the top 4 inches of the mattress focus on luxurious, deep pressure relief via ventilated bamboo charcoal and gel-infused plush air foams, the structural core features a heavy-duty 7” foam-encased pocketed coil system. This independent coil design conforms instantly to the natural curvature of your spine, providing robust, targeted pushback right where side sleepers need it most—the lower back and torso. By preventing your midsection from sagging too deeply while simultaneously cradling your shoulders and hips, it eliminates the structural alignment issues that typically cause morning stiffness.

Yes, SleepPros customers have the option to finance their purchase through Shop Pay in partnership with Affirm.

We understand your curiosity! Many customers like you appreciate the opportunity to experience a product firsthand before making a purchase. Unfortunately, our online mattress store does not have a physical location where you can try out our products. However, we're committed to providing you with the best possible shopping experience through our user-friendly website and comprehensive product descriptions. To help you make an informed decision, we offer detailed information on our mattresses materials, firmness levels, and customer reviews. You can also reach out to our friendly customer service team for any questions or concerns you may have. We're dedicated to ensuring your satisfaction with your purchase, even if you can't experience it in person.