To allow your body ample time to adjust to your new SleepPros mattress, we kindly ask that you use it for a minimum of 30 days before considering any changes. While many customers experience immediate comfort, others may require a few weeks to fully adapt. This 30-day period ensures your body has sufficient time to adjust to the mattress's support and feel.

If, after 30 days, you still feel discomfort, please reach out to us. We may be able to offer alternative solutions that are simpler than a return or exchange. However, if these solutions prove insufficient, we offer a generous 120-day sleep trial. Within this time frame, you can initiate a return or exchange at no additional cost.

For returns, you'll receive a full refund of the mattress's original price, minus any discounts, accrued interest, and shipping charges. Refunds for Shop Pay purchases made through Affirm will be processed according to their specific policies. Please note that returns and exchanges are limited to one per household.

If you prefer an exchange, we encourage you to consult with one of our sleep experts to select the most suitable mattress for your needs. It's important to remember that exchange mattresses are not eligible for further returns or exchanges, highlighting the importance of careful selection with expert guidance.

The Hybrid Elite is specifically engineered for shared-bed stability. By using 6" independent, foam-encased pocketed coils, the mattress isolates motion directly at the source. When your partner shifts, moves, or gets out of bed, the movement is absorbed locally rather than transferring across the surface, allowing you to sleep completely undisturbed.

Yes, the mattress is built to eliminate shared-bed micro-climate conflicts. It features an active thermal defense layout including sustainably sourced natural graphite Lumi Bands™ that draw excess body heat away from the core sleeping zone. This deep thermal pull works in tandem with a 2” channel-cut Air Grid™ layer and ventilated memory foams to continuously vent heat out of the mattress, ensuring both partners experience up to 5 degrees of cooling comfort for over 12 hours.

Yes, SleepPros customers have the option to finance their purchase through Shop Pay in partnership with Affirm.

We understand your curiosity! Many customers like you appreciate the opportunity to experience a product firsthand before making a purchase. Unfortunately, our online mattress store does not have a physical location where you can try out our products. However, we're committed to providing you with the best possible shopping experience through our user-friendly website and comprehensive product descriptions. To help you make an informed decision, we offer detailed information on our mattresses materials, firmness levels, and customer reviews. You can also reach out to our friendly customer service team for any questions or concerns you may have. We're dedicated to ensuring your satisfaction with your purchase, even if you can't experience it in person.