To allow your body ample time to adjust to your new SleepPros mattress, we kindly ask that you use it for a minimum of 30 days before considering any changes. While many customers experience immediate comfort, others may require a few weeks to fully adapt. This 30-day period ensures your body has sufficient time to adjust to the mattress's support and feel.

If, after 30 days, you still feel discomfort, please reach out to us. We may be able to offer alternative solutions that are simpler than a return or exchange. However, if these solutions prove insufficient, we offer a generous 120-day sleep trial. Within this time frame, you can initiate a return or exchange at no additional cost.

For returns, you'll receive a full refund of the mattress's original price, minus any discounts, accrued interest, and shipping charges. Refunds for Shop Pay purchases made through Affirm will be processed according to their specific policies. Please note that returns and exchanges are limited to one per household.

If you prefer an exchange, we encourage you to consult with one of our sleep experts to select the most suitable mattress for your needs. It's important to remember that exchange mattresses are not eligible for further returns or exchanges, highlighting the importance of careful selection with expert guidance.

Traditional memory foam mattresses trap body heat, which softens the material over the course of the night and causes your hips and lower back to sag deeply into the bed. The OmniCool Hybrid Advanced intercepts this by pairing a firm, high-stability surface with independent pocketed coils. This layout keeps you floating cleanly on top of the mattress, maintaining strict spinal alignment without sacrificing pressure relief.

Yes. Unlike standard mattresses that act as heat reservoirs and absorb warmth during the first hour of sleep, the OmniCool series uses a multi-layer interception system. Conductive natural graphite Lumi™ Bands actively pull heat away from your body to lower your sleeping temperature by up to 5° for over 12 hours, while the channel-cut Air Grid™ foam and pocketed coils maximize ventilation to permanently vent trapped heat.

Yes, SleepPros customers have the option to finance their purchase through Shop Pay in partnership with Affirm.

We understand your curiosity! Many customers like you appreciate the opportunity to experience a product firsthand before making a purchase. Unfortunately, our online mattress store does not have a physical location where you can try out our products. However, we're committed to providing you with the best possible shopping experience through our user-friendly website and comprehensive product descriptions. To help you make an informed decision, we offer detailed information on our mattresses materials, firmness levels, and customer reviews. You can also reach out to our friendly customer service team for any questions or concerns you may have. We're dedicated to ensuring your satisfaction with your purchase, even if you can't experience it in person.