Our Sitewide Dream Big Sale Ends

--

Days

--

Hours

--

Mins

--

Secs

Frequently Asked Questions

Top Questions

Below are some of our top questions

Do you offer financing?

Yes, SleepPros customers have the option to finance their purchase through Shop Pay in partnership with Affirm.

What is the 120-Night Sleep Trial?

To allow your body ample time to adjust to your new SleepPros mattress, we kindly ask that you use it for a minimum of 30 days before considering any changes. While many customers experience immediate comfort, others may require a few weeks to fully adapt. This 30-day period ensures your body has sufficient time to adjust to the mattress's support and feel.

If, after 30 days, you still feel discomfort, please reach out to us. We may be able to offer alternative solutions that are simpler than a return or exchange. However, if these solutions prove insufficient, we offer a generous 120-day sleep trial. Within this time frame, you can initiate a return or exchange at no additional cost.

For returns, you'll receive a full refund of the mattress's original price, minus any discounts, accrued interest, and shipping charges. Refunds for Shop Pay purchases made through Affirm will be processed according to their specific policies. Please note that returns and exchanges are limited to one per household.

If you prefer an exchange, we encourage you to consult with one of our sleep experts to select the most suitable mattress for your needs. It's important to remember that exchange mattresses are not eligible for further returns or exchanges, highlighting the importance of careful selection with expert guidance.

Can you try out the products before purchasing?

We understand your curiosity! Many customers like you appreciate the opportunity to experience a product firsthand before making a purchase. Unfortunately, our online mattress store does not have a physical location where you can try out our products. However, we're committed to providing you with the best possible shopping experience through our user-friendly website and comprehensive product descriptions. To help you make an informed decision, we offer detailed information on our mattresses materials, firmness levels, and customer reviews. You can also reach out to our friendly customer service team for any questions or concerns you may have. We're dedicated to ensuring your satisfaction with your purchase, even if you can't experience it in person.

What is the SleepPro warranty?

The SleepPros warranties are as follows:

  • SleepPros Memory Foam Mattress: 10 Years Limited
  • SleepPros Hybrid Mattress: 10 Years Limited
  • SleepPros Luxurious Nano Coil Innerspring Mattress: 20 Years Limited
  • SleepPros Adjustable Base: 10 Years Limited
  • SleepPros Pillows: 3 Years Limited
  • SleepPros Supima Cotton Sheets: 5 Year Limited
Are you on social media?

We use YouTube as our social media platform, where you can find us at SleepPros on YouTube. We currently don't maintain active profiles on other social media channels.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long will it take for my SleepPros Memory Foam or Hybrid mattress to ship?

Our SleepPros Memory Foam and Hybrid mattresses are made just for you! They usually leave our facility within 3 to 5 business days after you place your order. Keep in mind that sometimes, due to unexpected situations, it might take a little longer.

How long will it take for my SleepPros Memory Foam or Hybrid mattress to arrive after it ships?

Shipping times depend on where you live. If you're on the West Coast, it usually takes 2 to 4 business days to arrive. If you're on the East Coast, it can take up to 7 business days.

How long will it take for my SleepPros Innerspring mattress to be made and shipped?

Our SleepPros Innerspring mattresses take a bit longer to create. It generally takes 1 to 2 weeks to build. After it's ready, it ships uncompressed via truck. Because of this, we sometimes need to work with different shipping companies depending on your location. Shipping itself usually takes another 1 to 2 weeks.

How long does White Glove delivery add to the shipping time?

White Glove delivery, when available, typically adds 2 to 3 weeks to the total delivery time. However, this can vary based on your location and our scheduling availability.

How can I get a more precise shipping estimate for a SleepPros Innerspring mattress?

If you need a more accurate shipping timeframe for an Innerspring mattress before placing your order, please contact our SleepPros customer service team. They'll be happy to help!

What is the 120-Night Sleep Trial?

To allow your body ample time to adjust to your new SleepPros mattress, we kindly ask that you use it for a minimum of 30 days before considering any changes. While many customers experience immediate comfort, others may require a few weeks to fully adapt. This 30-day period ensures your body has sufficient time to adjust to the mattress's support and feel.

If, after 30 days, you still feel discomfort, please reach out to us. We may be able to offer alternative solutions that are simpler than a return or exchange. However, if these solutions prove insufficient, we offer a generous 120-day sleep trial. Within this time frame, you can initiate a return or exchange at no additional cost.

For returns, you'll receive a full refund of the mattress's original price, minus any discounts, accrued interest, and shipping charges. Refunds for Shop Pay purchases made through Affirm will be processed according to their specific policies. Please note that returns and exchanges are limited to one per household.

If you prefer an exchange, we encourage you to consult with one of our sleep experts to select the most suitable mattress for your needs. It's important to remember that exchange mattresses are not eligible for further returns or exchanges, highlighting the importance of careful selection with expert guidance.

What is the return policy for bedding products?

All bedding (including sheets, pillows, toppers, covers, and comforters) is returnable within 30 days of the date of purchase for a full refund. Returned bedding must be in like-new condition and undamaged.

What is the return policy for the adjustable base?

The adjustable base is a final sale item and non-returnable.

What is the return policy for the upholstered bed frame?

The upholstered bed frame is a final sale item and non-returnable.

Where do your mattresses ship from and to?

Our mattresses are shipped from various warehouse locations throughout the contiguous United States. We proudly offer shipping to all addresses within the contiguous United States. (Some limitations apply.)

White Glove Delivery

Below are some of are common questions about white glove delivery service

Which products are eligible for white glove delivery?

It's currently offered where applicable to the following products. (Available in most of the US.)

  • Innerspring Mattresses
  • Ultimate Adjustable Base
How does delivery work?
  • Delivery: The mattress is delivered directly to your room of choice.
  • Setup: The SleepPros delivery team will set up your mattress, including placing it on the bed frame or foundation.
  • Old Mattress Removal: The SleepPros delivery team will remove your old mattress for disposal.
  • Packaging Removal: All packaging materials are taken away.

With the SleepPros white glove service, you don't have to lift a finger. The delivery team handles all the heavy lifting, maneuvering, and setup, making the process as seamless as possible

How long does White Glove delivery add to the shipping time?

White Glove delivery, when available, typically adds 2 to 3 weeks to the total delivery time. However, this can vary based on your location and scheduling availability.

What are the delivery options for Innerspring mattresses?

For your convenience, we offer two delivery options.

White Glove Delivery: The Innerspring Mattress is never compressed. Your new mattress will arrive safely, uncompressed, in a protective mattress box and be delivered right to your room by our white glove delivery team. With white glove delivery, you don't have to lift a finger – we'll handle everything. (Available in most of the US.)

Standard Shipping: The Innerspring Mattress is never compressed. Your new mattress will arrive safely, uncompressed, in a protective mattress box. With standard shipping, you will be responsible for bringing the mattress into your home and setting it up yourself.

Products

Below are some common questions about our products

What are the differences between your memory foam, copper memory foam, reactive foam, hybrid, and innerspring mattresses?

Deciding on the right mattress can be a daunting task, but we're here to help! We offer five different types of mattresses: memory foam, copper memory foam, hybrid, and innerspring. Each type has its unique benefits, and the right choice for you depends on your personal preferences and sleep needs.

Memory Foam Mattress: Our Memory Foam Mattress is perfect for those who prefer a soft and conforming sleep surface. The memory foam contours to your body, providing exceptional pressure relief and support. It's ideal for side sleepers and those who suffer from joint pain or arthritis.

Copper Memory Foam Mattress: Our Copper Memory Foam Mattress is designed for anyone who loves a plush, contouring feel. The memory foam cradles your body, offering outstanding pressure relief and support, which is great for side sleepers and those with joint pain or arthritis. Plus, the infusion of copper helps dissipate heat, so you stay cool and comfortable all night long.

Reactive Foam Mattress: Our Reactive Foam Mattress is specifically engineered for athletes and active people. The mattress has zoned layers that target specific regions of your body, promoting proper spinal alignment. Additionally, a cooling gel layer in the upper torso helps you stay cool and comfortable all night. With medium-firm support and a responsive feel, our reactive foam provides the perfect amount of bounce.

Hybrid Mattress: Our Hybrid Mattress combines the best of both worlds: the comfort of foam and the support of springs. It offers a balance of firmness and plushness, making it suitable for a variety of sleepers. The hybrid mattress is a great choice for those who like a little bounce and responsiveness in their mattress.

Innerspring Mattress: Our Innerspring Mattress is simply among the best mattresses currently offered anywhere. It’s a great option for those looking for a premium mattress that provides a pitch-perfect combination of pressure relief and support. The design, materials, and innovation of this mattress provide the appropriate sleep surface for all types of sleepers: back, side, or stomach.

We hope this information helps you make a more informed decision. If you have any further questions or would like more detailed information, please don't hesitate to reach out to our customer service team. We're here to help you find the perfect mattress for your needs.

Are all of the mattresses compatible with the adjustable base you sell?

Yes, all of our mattresses are compatible with our adjustable base. Our mattresses are designed to work seamlessly with our adjustable base, ensuring a comfortable and enjoyable sleep experience for you.

We're excited to help you find the perfect combination of mattress and adjustable base to suit your needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to help and look forward to serving you.

Why can't Add-on items be purchase on their own?

Add-on products are offered at exceptional, below-retail prices, and are only available with the purchase of a mattress. Due to their high quality and deeply discounted price, they are not sold as stand-alone items and all sales are final.

Can you try out the products before purchasing?

We understand your curiosity! Many customers like you appreciate the opportunity to experience a product firsthand before making a purchase. Unfortunately, our online mattress store does not have a physical location where you can try out our products. However, we're committed to providing you with the best possible shopping experience through our user-friendly website and comprehensive product descriptions. To help you make an informed decision, we offer detailed information on our mattresses materials, firmness levels, and customer reviews. You can also reach out to our friendly customer service team for any questions or concerns you may have. We're dedicated to ensuring your satisfaction with your purchase, even if you can't experience it in person.

Didn’t find your answer?

Don't hestitate to contact us